Refund policy

REFUND & RETURNS POLICY

We want you to be happy with your purchase. This policy is aligned with the South African Consumer Protection Act (CPA).

Return window. You have 30 days from the date you receive your item to request a return.

Eligibility. To be eligible, your item must be unused, in the same condition you received it, and in its original packaging, with proof of purchase.

How to start a return. Contact us at support@mzansimotive.com or through our Contact page. Please contact us before sending anything back — we will confirm the correct return address and provide instructions for your specific order. Items sent back without first requesting a return cannot be accepted.

Damages & incorrect items. Please inspect your order on delivery and contact us immediately if the item is defective, damaged or incorrect, so we can put it right. Faulty items reported within the CPA implied-warranty period will be repaired, replaced or refunded.

Non-returnable items. Custom or personalised items, and items marked final sale, cannot be returned unless faulty.

Refunds. Once we receive and inspect your return, we will let you know if it is approved. Approved refunds are processed to your original payment method within 10 business days. Please allow additional time for your bank to post the refund.

Shipping costs. Original delivery charges are non-refundable unless the return is due to our error or a faulty item. Return shipping is the customer's responsibility unless the item is faulty or incorrect.

Questions? support@mzansimotive.com · 069 696 1070 · Johannesburg, South Africa.