Refund, Returns & Cancellations Policy
We want you happy with your purchase. This policy complies with the South African Consumer Protection Act (CPA) and sits alongside your rights under that Act. It covers both the physical products we sell and the services we provide.
Part A — Physical products
30-day returns
You have 30 days after receiving your item to request a return. To be eligible, the item must be unused, in its original condition and packaging, with proof of purchase.
How to start a return
Contact us through our contact page with your order number. We'll reply within 1 business day with return authorisation and the return address. Items sent back without first requesting a return can't be accepted.
Faulty, damaged or incorrect items
Inspect your order on arrival and contact us immediately if anything is defective, damaged or incorrect. We'll make it right — a replacement or full refund including return shipping — in line with the CPA.
Non-returnable items
Items that have been installed, fitted or used (unless faulty), opened sealed electrical goods (unless faulty), and clearly marked final-sale items.
Refunds
Once we receive and inspect your return, we'll let you know the outcome. Approved refunds are returned to your original payment method within 10 business days. Your bank may add a few days to post it.
Exchanges
The fastest way is to return the original item and place a new order for the one you want.
Part B — Services (mobile diagnostics and inspections)
Services are booked for a specific time and place, so they work differently to products.
Cancelling or rescheduling
- More than 24 hours before your appointment: cancel or reschedule free of charge, with a full refund if you have already paid.
- Less than 24 hours before: we'll reschedule you free of charge. If you'd rather cancel outright, we retain a R150 call-out contribution and refund the balance.
- No access to the vehicle on arrival: if we travel to the agreed address and the car or its keys aren't available, we retain the R150 call-out contribution and refund the balance. Please just let us know beforehand — we'd far rather move the appointment than charge you for a wasted trip.
If we can't complete the scan
Occasionally a vehicle can't be scanned — a damaged or non-standard OBD port, a flat battery, or an older vehicle outside the tool's coverage. If we can't obtain a usable result, you pay nothing and any payment already made is refunded in full.
What a diagnosis does and doesn't promise
Our service delivers an accurate reading of what your vehicle's systems have logged, together with a written, plain-language explanation and an honest view of urgency. It does not promise to identify a specific failed component from codes alone — and we will always say so rather than guess. A completed scan and report is a service fully delivered, whether or not the result is the one you were hoping for.
If you're not satisfied
If you believe the work wasn't carried out properly, contact us within 7 days. We'll either return and redo it at no charge, or refund you. We'd rather resolve it than argue about it.
Refunds on services
Approved service refunds are returned to your original payment method within 10 business days.
Contact
Reach us any time via our contact page, or on +27 69 696 1070.